The user journey is a tool to understand how our new hires interact with various components of the onboarding program from their point of view; it was also used to identify and communicate the program's experience requirements with stakeholders. As a visual representation of our new hire needs, wants and expectations, it informed not just the design of the new portal but other components of the overall learning solution and onboarding journey for our newhires. This map outlines the pre-start milestones (in blue), interactions (in white), thoughts (in yellow), messages (in green), and feelings (in pink).