Artefact 6 | Business and Cost Structure

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(6) Management, Organization & Leadership: These competencies involve knowledge and skills pertaining to the management and leadership of organizations with regard to Distance Education considerations. Examples of these competencies are (6.1) Analyze the current and future climate of the distance education and distance learning industry, and formulate strategies to respond to that climate, (6.2) Describe the business and administrative functions in distance education organizations and discuss how business decisions affect financial and non-financial work results, (6.3) Make recommendations regarding the selection of learning technologies and assure that these selections meet organizational needs, (6.4) Outline the relative costs of appropriate technology-based communications methods in distance education and assure that the organization is receiving a good return on investment, (6.5) Manage workload, other commitments, and information needs within time and structural constraints (in both personal and team management situations).

Artefact 6

Artefact 6, the second assignment in MDE 605, is a paper on business planning that stemmed from the first assignment in the same course. In the first assignment, I constructed a business plan for a Free and Open School System (FOSS). FOSS, as a prototype would be free of charge, open admission and distance-only mode of study. Continuing on the same theme in the second assignment, I blended various proven distance educational strategies and devised a business case for an open and distance learning (ODL) agency. Artefact 6 is essentially a literature review describing the business functions and main cost drivers of a distance learning organization.

The artefact and a supporting file can be downloaded from the "File(s) to Download" section.

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Business and Cost Structure

In the first part of the paper, I combined concepts from systems theory and school-based management (SBM) approaches. By superimposing these concepts, I described a business structure for the experimental ODL agency and included four sub-systems from Vivier (2008): Materials Sub-System, Student Sub-System, Logistical Sub-System and Regulatory Sub-System. I also discussed SBM as an alternative organizational model and its main constituents as defined by Leithwood and Menzies (1998, cited in The World Bank, 2008): Administrative Control, Professional Control, Community Control and Balanced Control.

In the Personnel and Infrastructure Requirements section of the paper, I outlined a typical support services structure (Rovai, Ponton, & Baker, 2008, p. 59), which can be viewed by clicking here.

Effective financial management is a foundational goal for all educational institutions, and therefore the costs and cost structure of the distance learning systems was a critical section of this paper. I cited Bates’ (2000) estimated cost analysis of a web-based course. My professor commented1:

"You have reviewed the main cost drivers and issues related to costing – as promised".

However he also commented on the emerging technologies and how they would financially affect educational institutions:  

"... look into the future – ie do web 2.0 services in which learners contribute and help themselves make a difference. What about cost savings from Open Education resources..."  

The complete evaluative feedback is included on pages 14 and 15 in the artefact file.

1:Permission to use this graded assignment as artefact was received by email on 07/12/2010.

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Costs

Costs of EDST 565f in the First Year (Bates A. , 2000, p. 138)
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Total Cost

Costs of EDST 565f Over Four Years (Bates A. , 2000, p. 143)
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Reflections on the Course

MDDE 605 has been a foundational course that tied together variety of topics including management, organization and leadership in the context of distance education. While learning about these essential skills, which included strategies for effective strategic planning, business planning, and change management, MDDE 605 was also a key course in my learning process about education without a cost to the learner.
 
As I review my MDE coursework, I see an emerging theme that began in my first course. In MDDE 601, I discussed free education on the forums and in MDDE 611, I posted a commentary entitled "Random thoughts on economy, democracy and free education". The following term, in MDDE 605, I developed a business plan for FOSS based on templates that were derived from a for-profit business world. However, a free of charge open school is not a business to pursue in a market-driven world and therefore writing a business plan for a not-for-profit institution by using methods developed for profit-oriented organizations was a challenge. Nevertheless, the opposing nature of the two models gave me a deeper insight into the business development process.

The FOSS business plan was a critical juncture, making me realize that I had fantasized the revolutionary effects of new information technologies and non-market production methods on building a FOSS. The euphoria of FOSS, although my initial aspirations have tapered off, still fuels my desire to impact incremental changes within the existing educational settings (see Artefact 3).

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Reflections on the Paper

My personal experiences and observations dictated the choice of SBM as an organizational model in this paper. I tend to believe that it might be more costly to induce a staff member to work on someone else’s (i.e., the supervisor's) idea rather than on his or her own. Decentralized management models on the other hand allow for collective decision-making at different levels in the system. By the time I wrote this paper, I had explored the power of individual efforts (e.g. Benkler's Commons-based Peer Production (2006)) at various occasions and the underlying concepts of SBM aligned well with those notions.

In this paper, I cited Rumble's (1982) cost studies for distance teaching systems. His equation for total cost (TC) was a summation of two terms: the fixed cost of the system (F) and, the product of variable costs (V) and the number of students (N).

TC = F + VN

Rumble (1982) also noted Wagner’s computation of the total recurrent cost (C) in the British Open University which took two variables into consideration; the number of courses (x) and the number of students (y). The constant figures were the fixed cost (a), the unit cost per course (b) and the unit cost per student (c):

C = a + bx + cy

Examining these basic calculations more than two years after I first studied them, it is quite interesting to notice how my context has changed. When I first learned about calculating costs, estimating total cost and break-even analysis, although I realized how the parameters and variables were interrelated, I simply concentrated on the computational procedures without extrapolating the impact of the equations.  These calculations are now particularly important (due to the current budget cuts) because they not only identify various factors that influence the total cost of distance learning but also identify methods for improving the management of fiscal resources (see pages 4 to 7 in the supporting file).

For example, in Wagner's formula above, if c approaches zero, the term cy is minimized. Likewise, if b approaches zero, the term bx is minimized. Therefore C, the total recurrent cost of a distance learning agency, can be considerably reduced.

Another example is the break-even analysis, which is a key management tool.  The mathematical representation of the break-even point allows one to estimate the minimum number of students enrolled in a course without incurring a deficit. As the chart demonstrates, fixed costs remain the same no matter how many students are registered in a course; however, the variable costs impact the break-even point. For example, when variable costs are reduced, the minimum number of students enrolled also reduces.  On the other hand, as variable costs increase, the break-even point is also increased.

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Break-even Analysis

Break-even analysis indicates the number of registration fees required to recover full costs but not generate a surplus (Knox, 1982)
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@work | Incremental Changes

I have definitely reconsidered FOSS during my e-portfolio development due to the economic realities of today. I learned in another MDDE 605 assignment that bigger goals can be achieved by making incremental changes; hence my focus on the open textbook as presented in Artefact 3.

Artefact 6 does not have a direct application to my work at BCIT but complements the concepts that influence me. For example, I think that FOSS is an interesting topic for academic conversation and unlike FOSS; the open educational resources are already gaining momentum. With Artefact 3, I am proud of being a part of that movement.

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Related Competencies

Primary Competency: 6. Management, Organization and Leadership including 6.1, 6.2, 6.3, 6.4 and 6.5.

Secondary Competencies: 4. Communication & Interpersonal Skills including 4.1

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File(s) to Download

Bibliography

Bates, A. (2000). Managing Technological Change. San Francisco: Jossey-Bass.

Benkler, Y. (2006). The Wealth of Networks. New Haven: Yale University Press.

Knox, A. (1982). Creative Financing of Continuing Education. In A. Knox (Ed.), Creative Financing of Continuing Education (pp. 41-58). San Francisco: Jossey-Bass Inc.

Rovai, A., Ponton, M., & Baker, J. (2008). Distance Learning in Higher Education. New York: Teachers College Press.

Rumble, G. (1982). Responding to Economic Austerity. In J. Daniel, M. Stroud, & J. Thompson (Eds.), Learning at a Distance (pp. 199-201). Edmonton: Athabasca University, International Council for Correspondence Education.

The World Bank. (2008). What Is School-Based Management? Washington: The International Bank for Reconstruction and Development / The World Bank.

Vivier, E. (2008). Costs and Financing in Open Schools. Vancouver: Commonwealth of Learning.

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